PT. Ecogreen Clean Teknologi warrants that our lamps will be free from defects in materials and workmanship for a period of one/ two/ three years (which ever comes first) from date of delivery or date of manufacture if installation date is unknown. Ballasts and lamps demonstrated to be defective within the warranty period will be repaired or replaced at PT. Ecogreen Clean Teknologi discretion, at no cost provided the fixtures are installed and operated in accordance with manufacturer’s recommendations.
This warranty applies only to the original purchase for fixtures used within Indonesia and proof of purchase (Delivery Order and Invoice) must be produced when requested. The warranty is non-transferable.
PT. Ecogreen Clean Teknologi reserves the right to examine all failed induction lighting systems and reserves the right to be the sole judge as to whether any housing, lamp and/or ballast is defective and covered under this warranty.
PT. Ecogreen Clean Teknologi will not be liable for :
- Problems resulting from external causes such as accident, abuse, misuse, mishandling, negligence, fire, water damage, theft, vandalism, riot, explosion, natural disaster, or other external causes unrelated to product performance
- Products for which PT. Ecogreen Clean Teknologi has not yet received full payment
- Conditions demonstrating misuse, faulty installation, misapplication, extreme environmental conditions beyond those defined in the product specification, under/over voltage situations, lack of compliance with applicable instructions, improper or inadequate maintenance, negligence, accident, or tampering. Note ballast ratings for limits on operating temperatures
- Situations in which PT. Ecogreen Clean Teknologi lamps and/or ballasts are replaced with those from other manufacturers
- Products not manufactured by PT. Ecogreen Clean Teknologi, this includes sensors and/or additional controls
- Costs for shipping
- Costs for installation
- Costs for staging equipments (Lamps must be taken down for inspection/replacement at buyer’s cost)